Important Notice to our Veterans Regarding VA Data

On May 22, 2006, the U.S. Department of Veteran Affairs (VA) published a notice that electronic data on approximately 26.5 million veterans and some spouses may have been compromised. The VA is working with law enforcement, Congress, the media, veteran services, and other government agencies to ensure that veterans and their families are protected against potential misuse of that data. Please refer to the VA Web site at www.va.gov » for additional information on this security incident. While no specific fraud related to the VA incident has been detected, the growing trend of data breaches occurring in both the private and public sectors raises concerns that personal information may be used to commit identity theft.

The VA has set up a manned call center that veterans may call to get information about this situation and learn more about consumer identity protections. That toll-free number is 1-800-FED INFO (333-4636). The call center will be open beginning May 23, and will operate from 8 am to 9 pm (EDT), Monday-Saturday as long as it is needed.

LOSS PREVENTION RECOMMENDATIONS

• Institute a Fraud Alert on your credit. Before anyone can get a new credit card or loan in your name (including you!), a lender will check your credit at one of the nation’s three credit bureaus.
  
  
• Consider freezing your credit. This locks down your credit file so no one can see it, and no one can grant credit in your name. Only after a detailed "thawing" process can a consumer open the credit file for credit granting purposes. More information about a freeze on your credit can be found at our website by visiting: http://www.coastalfcu.org/security_freeze.htm
  
  
• Check your monthly statements. This is the one piece of advice that may not be very useful.  An ID thief who happens upon a set of data like this VA data — dates of birth, names, and Social Security numbers — is very unlikely to drain your bank account or run up charges on your credit card. It would take a lot of work to find that information and connect it to your Social Security number. Rather, this thief would set about creating new accounts instead.  He or she would just use the data to fill out credit card applications, get cell phones, or obtain other new credit.  So checking your existing monthly statements, while always a good idea, isn’t much help in this case. The only way to pick up that new account kind of fraud is by regularly checking your credit report.
  
  
• Regularly check your credit report. Every American is entitled to one free copy of their credit report every year at www.annualcreditreport.com. » That’s three looks altogether, since you can get one copy from each bureau. So a strategy is to spread those three out every four months. Since the reports largely overlap, that’s a great way to see if there’s any new accounts on there that don’t belong.
  
  
• Not every identity theft is revealed on credit reports. Social Security number-only ID theft, often utilized by illegal immigrants, will not show up on a credit report.
  
  
• Contact Coastal Federal Credit Union's Risk Management Department at 1-800-868-4262 or 919-420-8000.
  
  
• The Federal Trade Commission recommends the following four steps if you detect suspicious activity:
  
  
1. Step 1 – Contact the fraud department of one of the three major credit bureaus:
   
   
• Equifax: 1-800-525-6285; www.equifax.com; » P.O. Box 740241, Atlanta, GA 30374-024
• Experian: 1-888-EXPERIAN (397-3742); www.experian.com; » P.O. Box 9532, Allen, Texas 75013
• TransUnion: 1-800-680-7289; www.transunion.com; » Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
  
  
2. Step 2 – Close any accounts that have been tampered with or opened fraudulently.
   
   
3. Step 3 – File a police report with your local police or the police in the community where the identity theft took place.
   
   
4. Step 4 – File a complaint with the Federal Trade Commission by using the FTC's Identity Theft Hotline by telephone: 1-877-438-4338, online at www.consumer.gov/idtheft, » or by mail at Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington DC 20580

More information about the VA's response to the compromise can be found here. »